User Suggestions - RemoteLock

Optionally allow Guest Codes to be set to last 4 digits of guests phone # from reservation

To facilitate simple integration with other messaging systems add an option that allows us to optionally on a per door / location basis set the guest pin to the last ...

Suggested by: Dom (29 Sep, '18) • Upvoted: 05 Apr • Comments: 31

Planned

63 votes

Text code to guest

Add the ability to text the guest access code instead of or in addition to sending an email.

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 09 Mar • Comments: 10

Planned

56 votes

Smartthings Integration

Samsung SmartThings is one of the most popular smart home controllers on the market, controlling a large array of smart locks, motion detectors, temperature sensors, ...

Suggested by: Zack A. (23 Aug, '19) • Upvoted: 08 Apr • Comments: 7

Planned

55 votes

Improve Mobile Experience

Please provide any suggestions for what features and improvements you'd like to see for our mobile apps.

Suggested by: Leann Baker (13 Mar) • Upvoted: 13 Mar • Comments: 37

Planned

50 votes

Improved Guest Email Template/Functionality

Please provide any suggestions for what features and improvements you'd like to see for guest email templates. We do plan on overhauling the system as we've had a ...

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 12 May, '23 • Comments: 42

Planned

43 votes

Push notification on iOS and Android

Please offer "push" notifications support in your apps. Example: send a push when a guest access a door for the first time.

Suggested by: legege (25 Sep, '18) • Upvoted: 09 Mar • Comments: 9

Under consideration

39 votes

More control over heartbeat

I'd like more control over heartbeats. It would be nice to have a quicker heartbeat during peak hours, and a slower heartbeat during off or evening hours. I think ...

Suggested by: Bill Petrey (17 Sep, '18) • Upvoted: 25 Oct, '23 • Comments: 13

Planned

34 votes

I would like to get a text notification when the device is left unlocked.

Suggested by: Steve Farzam (07 Oct, '18) • Upvoted: 12 Feb • Comments: 4

Under consideration

33 votes

Booking.com integration

It would be great if booking.com was added as a supported OTA channel to add new reservations to the locks.

Suggested by: Dom (27 Sep, '18) • Upvoted: 16 Apr • Comments: 9

Under consideration

31 votes

Ability to maintain a repeat Access User, but activate/deactivate as needed.

Certain users will need occasional access - but their schedules are not regular or predictable. Examples would be housekeeping or maintenance. I'd like not to have ...

Suggested by: Diane (25 Sep, '18) • Upvoted: 18 Nov, '23 • Comments: 10

Under consideration

28 votes

Lodgify Integration

Automatic generation of door codes and durations based on guest stay booked thru Lodgify systems.

Suggested by: Paul (06 Mar, '19) • Upvoted: 05 Apr • Comments: 1

Under consideration

23 votes

Integrate with smartbnb

Provide an integration with smartbnb so Q's about code could be automated through their platform.

Suggested by: Mike Dyke (10 Apr, '19) • Upvoted: 09 Mar, '23 • Comments: 1

Done

21 votes

Connect with Hostaway

Hello could you please contact me regarding integration with Hostaway.

Suggested by: Kelly (06 Aug, '21) • Upvoted: 28 Nov, '21 • Comments: 1

Done

19 votes

Allow users to be disabled / enabled

There is NO WAY to disable a user - you can only delete them completely! I have many needs to enable and disable users, it's a very basic function that should be added!

Suggested by: Brendan (23 Oct, '19) • Upvoted: today • Comments: 6

Under consideration

18 votes

Send code email on checkin day

Many people book months in advance and lose the code email and require me to look up their code. I’d say I have to do this with 20% of my guests. Would it be possible ...

Suggested by: Yousef Maree (18 Sep, '18) • Upvoted: 12 Sep, '20 • Comments: 7

Done

18 votes

Fix Airbnb Co-Host issue

Currently the airbnb system does not allow sending bookings to partners when they are made via a co-hosted account. We are working with airbnb to change this policy.

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 12 Jun, '20 • Comments: 5

Under consideration

18 votes

Nest Integration

Create the ability to view and control nest thermostats from the portal. This could also provide a central dashboard if multiple properties have a nest. Further, ...

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 08 Mar • Comments: 2

Planned

18 votes

Users Photo

Ability to add a user photo

Suggested by: Sarah (18 Dec, '18) • Upvoted: 26 Jan • Comments: 1

Under consideration

17 votes

Allow custom sorting of the device list.

I installed around 17 locks at various rental properties/apartments, only to realize they were stuck in the order I installed them. I later had to delete and ...

Suggested by: Josh S. (02 Dec, '18) • Upvoted: 18 Sep, '23 • Comments: 1

Under consideration

16 votes

Allow a configurable grace period for door access separate from published check-in/out times

Because people's clocks aren't perfectly synchronized or they may not realize they're entering their door code 30 seconds before it actually gets activated by the ...

Suggested by: Chris (19 Mar, '19) • Upvoted: 02 Mar, '23 • Comments: 3

Under consideration

15 votes

integration with Smoobu

kindly integrate with Smoobu https://www.smoobu.com/en/ CHANNEL MANAGER FOR VACATION RENTALS this will help a lot of people thank you in advance

Suggested by: Ashraf Salem (26 Oct, '19) • Upvoted: 09 Feb, '23 • Comments: 3

Done

15 votes

Allow for passthrough mode based on code

We have a rental hall area and we would like to let guests access it and keep the assigned doors in passthrough mode during their time schedule. Since it is not a ...

Suggested by: Steve Disick (29 Jan, '19) • Upvoted: 04 Jul, '21 • Comments: 1

Under consideration

14 votes

Check out code for guests that alerts staff/cleaning/etc

A guest is assigned a check out code that automatically alerts cleaning/staff/PMs/Owners to let them know that they can go turnover the unit - this would tie to the ...

Suggested by: Sarah (12 Dec, '19) • Upvoted: 02 Feb, '23 • Comments: 3

Under consideration

14 votes

Change Wifi

Ability to change wifi connected to lock

Suggested by: Matt (20 Sep, '18) • Upvoted: 18 Nov, '23 • Comments: 2

Done

12 votes

Auto lock every 1 hour

If i want to set auto lock i have to set a rule for every hour, there should be an option to lock the door every hour if they leave it open.

Suggested by: Dom (18 Sep, '18) • Upvoted: 03 Apr • Comments: 5

Under consideration

11 votes

Integrate with YourPorter PMS

Useful if you can integrate with YourPorter PMS so that codes are only sent to YourPorter when reservations created and can be included in messages directly from the ...

Suggested by: Kevin (10 Aug, '19) • Upvoted: 21 Sep, '22 • Comments: 4

Under consideration

11 votes

list guest by arrival date

It would be helpful to list the guests by arrival date

Suggested by: John (13 Aug, '19) • Upvoted: 20 Jun, '23 • Comments: 3

Done

11 votes

Update all or a group of lock settings

Add the ability to update all or several lock's settings at once. If an account has 10 or more locks, it can take a lot of time to change all of their settings one ...

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 27 Jun, '23 • Comments: 3

Under consideration

11 votes

One click Battery report

i want to view battery status as a report in one click and make a notification inside the website about battery status

Suggested by: mariano (29 Aug, '19) • Upvoted: 18 Nov, '23 • Comments: 1

Under consideration

10 votes

Allow Device Schedule Exceptions (ex. for Holidays)

Create a feature that allows for device schedule exceptions so that on Holidays the lock will not follow typical auto-lock/lock action schedules that are programmed ...

Suggested by: Maddy E (29 Oct, '19) • Upvoted: 09 Aug, '22 • Comments: 4

Under consideration

9 votes

Autolock after any opening, not just with code

I would like to see the current autolock functionality expanded to be user settable to auto lock at: only when opened with code or locked anytime after manual or code ...

Suggested by: Bryan Chaney (13 Sep, '18) • Upvoted: 05 Aug, '21 • Comments: 2

Under consideration

8 votes

iCal Feed Support

It would be great if the door can connect to other calendars that support the iCal format such as Google Calendar and activate codes from bookings for each day.

Suggested by: Rob Goff (28 Aug, '18) • Upvoted: 30 May, '21 • Comments: 4

Done

8 votes

Water and weather proofing the various lock models

To achieve this RemoteLock could manufacture and sell "waterproof, replaceable skins for locksets", "rubber/plastic keyhole inserts to seal the keyhole", and ...

Suggested by: Christian (29 Nov, '18) • Upvoted: 04 Oct, '22 • Comments: 1

Under consideration

7 votes

Integration with Kwikset

It would be very helpful if you guys worked with Kwikset to develop a direct integration with their wi-fi locks (HALO Series). Thanks!

Suggested by: Michael Keaton (02 Aug, '22) • Upvoted: 27 Dec, '23 • Comments: 5

Planned

7 votes

Create MyVR Integration

Hello RemoteLock staff, I would like to request that you create an integration with the MyVR platform which has taken a huge step towards centralizing vacation rental ...

Suggested by: Edgar Sanchez (30 Oct, '18) • Upvoted: 27 Jan, '20 • Comments: 2

Under consideration

7 votes

Notification of unlocked door status via email/text

Would be nice to get a nightly report showing all unlocked doors at the time the report was requested. Make report automated.

Suggested by: Bill Petrey (17 Sep, '18) • Upvoted: 09 Nov, '18 • Comments: 1

Under consideration

7 votes

Restrict visibility of access codes

Implement a permission on a role where users on that role can only see access codes for users they create. I am requesting the control offered on a "share account" ...

Suggested by: Des (20 Oct, '18) • Upvoted: 22 Aug, '19 • Comments: 0

Under consideration

6 votes

Allow to extend a code that just expired

If you guest is scheduled to checkout, and doesn't, it requires you to create a whole new code and then direct the guest to ping the server with *411*, rather than ...

Suggested by: Miel (12 Jun, '20) • Upvoted: 08 May, '21 • Comments: 10

Under consideration

6 votes

Allow a "default notifications" setting for new guests

I would like to be able to set a "default notification" setting for any new guests that are imported by the integration with my PMS. (Specifically, for my case, I'd ...

Suggested by: Chris (22 Jul, '21) • Upvoted: 20 Jan • Comments: 8

Under consideration

6 votes

Add additional time on autolock

I'm finding autolock settings too quick resulting in deadbolt extending while door still open. Would like to increase autolock times past 20 seconds. Maybe as much ...

Suggested by: Bill Petrey (03 Oct, '18) • Upvoted: 10 Feb, '20 • Comments: 2

Under consideration

6 votes

Allow multiple date ranges for same guest

We sometimes have guests who book a week now, and then a week several months later. I have been unable to schedule the future stays until the existing stay is ...

Suggested by: Gord Stevenson (25 Sep, '18) • Upvoted: 28 Apr, '21 • Comments: 1

Under consideration

6 votes

Camera Support

Include camera support in the app.

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 07 Jun, '19 • Comments: 0

Under consideration

5 votes

Option: by default not to take Airbnb check in/out time

For example: My current Airbnb check in 14:00, Check out 10:00 My current Lock state check in 13:00, Check out 11:00 And now lock state by ...

Suggested by: Vid (26 Sep, '18) • Upvoted: 08 Oct, '20 • Comments: 3

Done

5 votes

restricted number of passages

instead of programming the lock for a length of time, the additonal feature of being able to program the lock to only allow someone to enter a particular number of ...

Suggested by: Craig (10 May, '19) • Upvoted: 01 Jan, '23 • Comments: 2

Under consideration

5 votes

Colour code the locks for the calendar

Enabling the locks on the user interface to be colour coded would ensure owners with multiple properties could identify locks belonging to different properties.

Suggested by: Jacqui (26 Sep, '18) • Upvoted: 09 Mar • Comments: 2

Under consideration

5 votes

Create Door Access profiles

When I add an access guest I typically need to add 2 or more Door Accesses at one time. I'd like there to be "packages" or "profiles" of Door Access - so that I can ...

Suggested by: Greg Garner (19 Sep, '18) • Upvoted: 29 Jan, '19 • Comments: 2

Done

5 votes

Allow linking to multiple Airbnb & HomeAway accounts

I have multiple Airbnb & HomeAway accounts. Currently the portal only allows users to connect to a single Account. Enable the ability to connect to multiple account ...

Suggested by: Rob Goff (31 Aug, '18) • Upvoted: 17 Apr, '21 • Comments: 2

Under consideration

5 votes

Immediate code activation

I get last minute renters and I would like to push a code through from my desktop immediately without changing the heartbeat. Push one button from the guests record ...

Suggested by: Jaime szymusiak (25 Sep, '18) • Upvoted: 09 Jul, '21 • Comments: 1

Under consideration

5 votes

Commercial Grade Deadbolt

There are many properties that cannot use the handle version commercial lock. This is due to the fact that many HOAs will not permit drilling holes into the doors. ...

Suggested by: Zack A. (23 Aug, '19) • Upvoted: 30 Oct, '21 • Comments: 0

Under consideration

5 votes

vivint.com integration

https://www.vivint.com/ - vivint smart home devices would integrate well with the remotelock (edgestate) platform.

Suggested by: Christian (05 Feb, '19) • Upvoted: 12 Dec, '22 • Comments: 0

Under consideration

Our customers made these suggestions for improving RemoteLock. Suggestions for improving RemoteLock.