Improve Mobile Experience
Please provide any suggestions for what features and improvements you'd like to see for our mobile apps.
Comments: 37
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19 Sep, '18
Miel MergedCurrently guest users are listed in alphabetical order, which isn't very helpful when you are trying to look up a current guest.
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25 Sep, '18
Gavin Bonham-Carter MergedHave the ability to send the code email from the mobile app.
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02 Dec, '18
Josh S. MergedCurrently you can view the guest access in a calendar format from the website, it would be great to add this feature to the mobile app for convenience.
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04 Dec, '18
Josh S. MergedA calendar view would be great, as well as a list sorted by (and displaying) the expiration date next to the tenant name.
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23 Jul, '19
Chavdar S. MergedI enjoy using the mobile app instead of logging on a computer to manage my guests.
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I would really appreciate a button that allows me to instantly copy the code from a particular entry so I can forward/message it to the guest from my phone.
The only way to get the code out of the app currently is to remember the number and enter it by hand in the messaging app and this always creates a possibility for typos and whatnot. A Copy button should be easy to implement - I am attaching a mockup which I've made. -
23 Jul, '19
Chavdar S. MergedCurrently, the guest list in the mobile app is sorted only alphabetically by the guest names. The list can get quite long in time.
For the times I do know the name of the guest I am looking for - a simple search field would be a very welcome feature instead of having to scroll endlessly all the way down. -
23 Jul, '19
Chavdar S. MergedCurrently, the guest list in the mobile app is sorted only alphabetically by the guest names. The list can get quite long in time.
To help manage it easier, I would appreciate it if you add an option to hide the guests from past reservations and show only the current and future guests.
From usability point of view, this would be great. -
02 Aug, '19
Kyle Edwards MergedIf someone gets your phone, they could open the RemoteLock app and would have full access to all the devices you manage. Please add the option to secure the mobile app with a PIN or fingerprint so one could choose to require authentication to open the app. After the app is unlocked you should be able to set the timeout duration so the app locks after x number of minutes, or any time you close the app for example. Signal and Authy would be good examples of Apps with this feature.
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11 Aug, '19
Omar MergedThis feature only seems to be accessible via the web browser interface. App only allows to assign to individual devices, not groups.
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26 Aug, '19
Dom MergedRather than receive all Notifications as emails, it would be much better to be able to select to receive selected alerts eg first guest entry or code outside of approved hours as iOS/android notifications on the mobile device so we can react more in real-time to guest needs
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27 Aug, '19
Dom MergedWe can open a door via the mobile app but then our users have remember to lock it again - couldn’t you add a temp unlock button that would just do what the web app does - would be super useful - and at the same time reintegrate it to ring doorbell ?
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17 Oct, '19
Nathaniel Ross MergedIf the lock is set to Auto lock after each open, it should stay that way even when you use the mobile app to open the door. Right now, if you open the lock with your phone, it deactivates the auto lock until you press "**" on the keypad to re-lock the door. It would be better if it stays in auto lock and locks the door back after unlocking with the app.
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27 May, '20
Rob Hargesheimer MergedThe calendar view should have different colors based on the device to make is easier to determine what users are using each location.
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27 May, '20
R Hargesheimer MergedCalendar view needs to have color coding for different locks. This allows for quickly identifying where guests are staying.
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10 Nov, '20
Shannon Thomas MergedThe mobile apps lock status (locked/unlocked) is not updated automatically and can easily get out of sync in a multi-user environment. See the scenario below:
User 1 and User 2 open their mobile apps. The lock shows “Locked” in both apps. Then User 2 unlocks the door on their mobile app and their display updates and shows the proper state “unlocked”. But User 1’s app still shows “locked”. So now User 2 thinks the door is in a different state than it really is. Even when User 1 “refreshed” their mobile app devices screen, it does not update with the current state.
This works perfectly when using the web app using the same scenario above. Can't the mobile apps maintain a live status as well? -
16 Dec, '20
Scott MergedI use the lock for a climate storage building and have my tenants by unit # and then name, It would be easier for my use to have them list by alphabetical rather then date entered, or an option to sort on mobile like it is on the portal,
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26 May, '21
Miguel MergedPlease add the Temp Unlock feature to the mobile app for wired ACS doors. This is a feature that most want, classic "buzz me in" feature from your mobile device. This can be a dealer breaker. Understanding using the browser from the mobile device is possible, it is not convenient at all. That is why there is an app.
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15 Jul, '21
Nikki MergedAgreed. Please show the list of current guests, and upcoming guests chronologically.
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05 Feb, '22
Daria Doering MergedThe most pressing issue is batteries dying. The app should have ONE screen where users can view the condition of ALL batteries, rather than the laborious process of having to go to "manage locks" and move each lock, in turn, to the top of the menu, and then view its condition. I don't even feel I can ask my maintenance person to do this.
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13 Oct, '22
Jason MergedMobile app should be accessible to all users with access.
Content presented within app will be relevant to user's access to each accessible location. This can be dictated by Users' email address. -
29 Dec, '23
Ben W MergedSpoke with End user, who is legally blind, he is not often able to fully navigate or get details on his mobile app of the battery life and other settings, as the apple screen reader does not detect it. There are also some times where he is not given any audible cue as to if his command has worked and he is on the next page.
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13 Mar
Leann Baker Admin"Add guest calendar view to the mobile app." (suggested by <Hidden> on 2018-12-02), including upvotes (13) and comments (3), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Add IOS Notifications to Mobile app" (suggested by <Hidden> on 2019-08-26), including upvotes (4) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"temp open button in mobile app" (suggested by <Hidden> on 2019-08-27), including upvotes (6) and comments (1), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Assign access codes to door groups via iOS app" (suggested by <Hidden> on 2019-08-11), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Mobile app: Add option to Hide past reservations in the guest list" (suggested by <Hidden> on 2019-07-23), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Send code email from mobile app" (suggested by <Hidden> on 2018-09-25), including upvotes (7) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"list guest users on mobile by date" (suggested by <Hidden> on 2018-09-19), including upvotes (12) and comments (1), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Auto Lock - Mobile App" (suggested by <Hidden> on 2019-10-17), including upvotes (13) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Improved functionality between mobile app and Apple Screen reader" (suggested by <Hidden> on 2023-12-29), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Mobile app should be accessible to all users with access" (suggested by <Hidden> on 2022-10-13), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Mobile list guest by alphabet or option to sort" (suggested by <Hidden> on 2020-12-16), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Keep the Device Lock Status in mobile apps up-to-date (like the web app is)" (suggested by <Hidden> on 2020-11-10), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Add PIN or fingerprint authentication option for opening mobile app" (suggested by <Hidden> on 2019-08-02), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Mobile app: Add Search Guest field" (suggested by <Hidden> on 2019-07-23), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Add a COPY DOOR CODE button in mobile app" (suggested by <Hidden> on 2019-07-23), including upvotes (1) and comments (0), was merged into this suggestion.
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13 Mar
Leann Baker Admin"Low Battery Page on App" (suggested by <Hidden> on 2022-02-05), including upvotes (1) and comments (0), was merged into this suggestion.
